Welcome to Decor House Living (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website jenniecollection.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Ethical Commitment

Decor House Living is committed to ethical commerce, offering artisan-crafted home goods and apparel that align with conscious consumer values. We extend this philosophy to all aspects of your shopping experience.

2. User Responsibilities

2.1 Account Integrity

When creating an account, you agree to provide accurate information and maintain the security of your credentials.

2.2 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of the site
  • Misrepresent your identity or the origin of any content

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our artisan-crafted products. However, slight variations in color or texture may occur due to the handmade nature of our items.

3.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time.

3.3 Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

  • Bathrobes
  • Certain personal accessories

4. Ordering and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept when we send you an order confirmation email.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing

All prices are in USD. We reserve the right to correct pricing errors that may occur.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days, with possible delays during peak seasons.

5.2 Shipping Options

We offer:

  • Standard Shipping ($12.95) via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping on orders over $50 via EMS (15-25 business days after shipment)

5.3 Delivery Areas

We ship worldwide except to some Asian countries and remote areas.

6. Returns and Exchanges

6.1 Return Policy

You may return most items within 15 days of delivery, provided they are unused, in original packaging with all tags attached.

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Wait for return authorization (within 2 business days)
  3. Ship items back to our Boston address using trackable shipping

6.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on our site, including text, graphics, logos, and product designs, is our property or our artisans’ property and protected by intellectual property laws.

8. Limitation of Liability

Decor House Living shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

Our total liability for any claim related to these terms or your use of our site shall not exceed the amount you paid for the product in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these terms periodically. The updated version will be posted on our site with a new effective date.

11. Contact Us

For questions about these Terms and Conditions, please contact our ethical customer care team:

Decor House Living
1874 Milford Street
Boston, US 47324
Email: [email protected]