At Decor House Living, we extend the same care to our shipping and returns processes as our artisans put into crafting your beautiful home goods and apparel. Our ethical approach ensures your shopping experience aligns with your values from purchase to delivery and beyond.

Shipping Information

Order Processing

We carefully prepare each artisan-crafted item with attention to detail. Please allow:

  • 1-2 business days for order processing
  • Additional processing time may be required during peak seasons

Shipping Methods & Delivery Times

We offer two thoughtful shipping options to suit your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Note: We currently ship worldwide, with the exception of some Asian countries and remote areas. Delivery times may vary by destination.

Ethical Returns & Exchanges

Just as we carefully select products that align with conscious consumer values, we’ve designed our returns process to be thoughtful and respectful to both our customers and artisan partners.

Return Policy Guidelines

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Non-returnable items: For hygiene reasons, bathrobes and certain personal accessories cannot be returned

How to Initiate a Return or Exchange

  1. Contact Us: Email our ethical customer care team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Authorization: We’ll respond within 2 business days with return instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  4. Ship It Back: Send the package to our Boston address using a trackable shipping method.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Decor House Living Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Name: [Product Name]

Reason for Return/Exchange: [Please specify]

Preferred Resolution: [Refund/Exchange for (specify item)]

Please let me know the next steps at your earliest convenience.

Best regards,

[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Process

  • Processing Time: 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

  • We’ll ship your replacement item once we receive your return
  • If the new item costs more, we’ll invoice you for the difference
  • For less expensive items, we’ll refund the difference

Our Artisan Promise

Every return is handled with the same respect we show our global artisan partners. While we hope you love your purchase, we understand that sometimes returns are necessary. We appreciate you supporting our ethical commerce model.

For any questions about our shipping or returns policy, please contact our ethical customer care team at [email protected].

Decor House Living
1874 Milford Street
Boston, US 47324