At Decor House Living, we take as much care with your satisfaction as our artisans do with their craft. If you’re not completely happy with your purchase, our ethical returns policy ensures a thoughtful resolution.

Our Commitment to Conscious Commerce

Just as we carefully select artisan-crafted products that align with your values, we’re equally committed to making returns and exchanges as seamless and ethical as your shopping experience.

Return & Exchange Guidelines

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Non-returnable: For hygiene reasons, bathrobes and certain personal accessories cannot be returned

How to Initiate a Return or Exchange

  1. Contact Us: Email our ethical customer care team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Authorization: We’ll respond within 2 business days with return instructions.
  3. Package Your Item: Securely pack the item in its original packaging.
  4. Ship It Back: Send the package to our Boston address using a trackable shipping method.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Decor House Living Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item Name: [Product Name] Reason for Return/Exchange: [Please specify] Preferred Resolution: [Refund/Exchange for (specify item)] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Process

  • Processing Time: 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

  • We’ll ship your replacement item once we receive your return
  • If the new item costs more, we’ll invoice you for the difference
  • For less expensive items, we’ll refund the difference

Our Artisan Promise

Every return is handled with the same respect we show our global artisan partners. While we hope you love your purchase, we understand that sometimes returns are necessary. We appreciate you supporting our ethical commerce model.

For any questions about our returns policy, please contact our ethical customer care team at [email protected].