FAQ

Our carefully curated collection features artisan-made goods that support global communities. From handwoven baskets from Ghana to bamboo bedding from Vietnam, each product is ethically sourced with sustainability in mind. We prioritize quality craftsmanship and materials that align with eco-conscious values.

Yes! We’re proud to feature BIPOC-owned brands alongside our other artisan partners. Our “BIPOC Owned” collection highlights these wonderful creators. We continuously seek to expand our partnerships with diverse makers worldwide.

Every item undergoes careful inspection at our Boston warehouse before shipping. Our team examines each artisan-made product to ensure it meets our high standards for craftsmanship and sustainability.

We provide two thoughtful shipping choices:
Standard Shipping (10-15 days via DHL/FedEx): $12.95 – Carbon emissions offset by our partners
Free Eco Shipping (15-25 days via EMS): Free on orders over $50 – Consolidates deliveries to reduce carbon footprint

We take 1-2 days to carefully prepare your order with eco-friendly packaging materials. You’ll receive real-time tracking updates from our warehouse to your doorstep.

We ship worldwide to most urban centers in North America, Europe, Australia, Africa, and South America. Some remote areas may not be serviced. Contact [email protected] for specific country inquiries.

Your sustainable finds arrive in FSC-certified boxes with biodegradable cushioning. We use only recycled packaging materials because beautiful design should extend to every detail.

We offer 15-day returns for items that don’t meet your expectations. Unlike fast fashion retailers, we work with local charities to find new homes for gently used returned products rather than discarding them.

We provide prepaid return labels to minimize hassle. Simply use the same eco-friendly packaging your order arrived in. Our ethical customer care team will guide you through the process.

For hygiene reasons, we cannot accept returns on certain personal items like bathrobes. Please check individual product pages for specific return eligibility.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed.

For your security, we never store complete payment details. All payment information is processed through our secure payment gateways.

Log in to your account on our website to update your details at any time. If you encounter issues, our customer care team can assist you.

Shipping fees from standard orders directly support our artisan partners through micro-loans and workshop improvements. Every delivery helps sustain the communities where our products originate.

Our Thoughtful Shipping Approach means we’ve partnered with logistics providers who share our commitment to reducing environmental impact. From carbon offsetting to delivery consolidation, we’ve designed a system that aligns with your values.